Once you reserve a space, that space is yours and cannot be sold to anyone else. Therefore, if you cancel without sufficient notice, we do not have the opportunity to fill that space. This cancellation policy is designed to cover part of the lost revenue.
– For all local diving, snorkeling, and whale watching trips, including Gordo Banks, we offer a 95% refund for cancellations made more than 72 hours prior to the trip, a 5% retainer fee covers credit card and bank processing fees. No refunds will be issued for no-shows or cancellations made within 72 hours of the trip.
– Dives canceled by East Cape Explorers due to weather and/or port closures will allow the client the option to reschedule the dive (based on availability) or to receive a 100% refund of the deposit.
– For all PADI courses, a non-refundable deposit of $250 USD is required. Upon receipt of the deposit, a PADI eLearning code will be sent to you. The eLearning materials are yours to keep. Please consult with your physician to ensure you are fit for scuba diving before purchasing the eLearning code.
– For all full-day excursions to Cabo Pulmo, La Paz, La Ventana, and Puerto Chale, a $75 USD deposit is required to secure your reservation. The remaining balance is due at least three days prior to the trip. If we have to cancel the excursion due to adverse weather conditions or failure to meet the minimum number of participants, 100% of all payments will be refunded. No refunds will be issued for customer cancellations made less than seven days before the scheduled trip.
– East Cape Explorers has a zero tolerance policy for “drinking and diving.” Everything in moderation is acceptable; however, anyone showing up for the dive hung-over or smelling of alcohol will not be allowed on the boat and will not be issued a refund.
High-Season Policy: For trips booked between November 20–30 or December 20–31, deposits are non-refundable due to the high volume of inquiries and limited availability during these peak periods.
